|Oh how I wish this photo said UCLA|
After countless times just dealing with the TERRIBLE establishment that is Panda Express at UCLA, I have had enough. I wrote a lovely Yelp review, and wrote to the general manager. But I don’t honestly think she will respond. The thing is, I know I am not the only person who can’t stand the way these employees treat their customers. So Dear Ms. Royo… here is my “love letter” to you.
“That is the last time I get food at Panda. And I am going torecommend everyone in my office not to go either. After the countless times Ihave seen your employees not know how to do their job properly, today just tookthe cake.
There are 6 people in line… 6. And on days when the linereaches past 30, maybe I am more understandable. I stood there watching thewoman behind the counter, not doing the rice and chow-mein, but scooping yourfood, be completely rude to everyone she interacted with. For one, this girlasked for a taste of something while she was waiting to get a bowl. I watchedyour employee give it to her, then neglect her as the girl stood there whileshe served 3 people. And when the girl finally spoke up, the server snapped”what?”… like her customer was inconveniencing her. This is thesame lady that on a number of times has given me the wrong items. And everytime she has gotten mad at me when I have told her about her mistake. The thingis, I get the EXACT SAME THING every single time, 2-3 times a week, so I know Iam not the one being confusing.
The lady scooping rice today looked new. I asked her to trythe Kobari Beef. Well, she pretty much man handled my sample, which already mademe not want to eat it, and so poorly applied to the toothpick it instantly fellon me and the counter. She saw this happen, didn’t care, and kept asking peoplewhat they wanted. I stood there, like she may say something. Maybe apologizeand give me another sample. Nope. Honestly she could give a shit.
Most of the time when I go to pay, I am already annoyed withhow rude your employees are helping me. I ask for a plastic bag to carry myfood every single time. And every time, someone asks like I am being anuisance. They just throw the bag at me while already in the middle of helpingsomeone else. How about you take 10 more seconds to finish with me, an equallypaying customer.
Today took the cake though. The lady at the register heardme say NO to getting a soda, and proceeded to just ignore me and charge meanyways. I reminded her that I did not want a soda (I come here 2-3 times aweek, and get the same thing, and never ever get a soda). She glares atme, and asks her fellow employee to remove the charge (why doesn’t she know howto do it?). I ask her for a bag. She ignores me. I get my change and standthere waiting for a bag. She has already begun to help the person standing nextto me. I ask her again and she literally THROWS it at me. I am stunned. I thenask for my receipt, which she never gave me, and she throws it at me. At thispoint, I am fed up. I say to her “it wouldn’t hurt if you took a littlemore time with me as a customer.” She stares at me, then turns to heremployee as I am walking away and starts laughing at me. She thinks that thefact she’s completely incompetent at customer service is hilarious. I can’tbelieve you hire people like this.
I go here not for myself, but for my boss. But now, I amgoing to strongly recommend he goes to Rubios more often. Heck I’ll even driveto Whole Foods for him than give your Panda Express money. I have never seenmore inept employees. I can’t believe you hire people like this, let alone keepallowing people to act like this (I have heard from a number of people in myathletic department about how rude your Panda Express is). I see rudeness fromYOUR Panda EVERY SINGLE TIME I have to go there.